Cancellation Periods & Fees
Non-Peak season deposit $25 per dog, $15 per cat
Peak Season deposit $75 per dog, $35 per cat
*Deposits are always secured with a major credit card.
During Peak Season
Cancellations made with less than five (5) days notice prior to your pet’s check-in date, will be directly charged to your credit card you have provided us to keep on file for your account.
Deposits for reservations made less than five (5) days prior to your pet’s check-in date, you will have until the close of the next business day to cancel at no charge. Should you cancel after that time, your deposit is non-refundable and will automatically be charged to the credit card you have provided us to keep on file for your account.
Deposits for next day reservations are automatically non-refundable.
Checking out after 1:00pm Monday through Friday, during the peak season, will result in a full days lodging charge.
Peak season includes:
- Spring Break
- Easter Holiday
- Memorial Day through Labor Day
- Thanksgiving Holiday
- Christmas through New Year’s Holiday
During Non-Peak Season
Cancellations made with less than 48 hours notice prior to your pet’s check in date, will be directly charged to your credit card you have provided us to keep on file for your account.
Deposits for next day reservations are automatically non-refundable.