Shady Spring Pet Retreat

Deposits & Cancellations

Deposits

Non-Peak Season deposits are $25 per dog, $15 per cat.
Peak Season deposits is $75 per dog, $35 per cat.
*Deposits are always secured with a major credit card.

Peak season includes:

  • Spring Break
  • Easter Holiday
  • Memorial Day through Labor Day
  • Thanksgiving Holiday
  • Christmas through New Year’s Holiday

 

Cancellations During Peak Season

  • Cancellations made with less than five (5) days notice prior to your pet’s check-in date, will be directly charged to your credit card you have provided us to keep on file for your account.
  • Deposits for reservations made less than five (5) days prior to your pet’s check-in date, you will have until the close of the next business day to cancel at no charge. Should you cancel after that time, your deposit is non-refundable and will automatically be charged to the credit card you have provided us to keep on file for your account.
  • Deposits for next day reservations are automatically non-refundable.
  • Shortening your stay during peak season on the day of check in or thereafter, the client is responsible for the full payment for the entire stay originally reserved. Any shortening must be done prior to the day of check in.
  • Checking out after 1:00pm Monday through Friday, during the peak season, will result in a full days lodging charge.

 

Cancellations During Non-Peak Season

  • Cancellations made with less than 48 hours notice prior to your pet’s check in date, will be directly charged to your credit card you have provided us to keep on file for your account.
  • Deposits for next day reservations are automatically non-refundable.