Frequently Asked Questions

We would love to give you a tour!

Tours are welcome on Monday to Saturday from 11 a.m. to 2 p.m. (no tours offered on Sundays). No need for an appointment!

Pets cannot join the tour as we can only have registered guests in the kennel.

Every pet has their own indoor/outdoor kennel that is 20 feet long and three to six feet wide.

We place each pet according to their size, weight, sex and height so they are comfortable while boarding. The indoor space is their bedroom/sleeping area with provided bedding, blankets, cuddle beds and mats for comfort and a good night’s rest.

The outdoor portion of the kennel is a 15-foot run where your pet can stretch their legs, go potty and visit with their neighbors through the fencing that separates their rooms. We consider this a patio area and it is completely covered to protect pets from weather and the elements. Our staff cleans up after pets’ eliminations multiple times during the day.

All of our kennel areas are completely temperature-controlled, which means they are heated in the winter and air conditioned in the summer to protect your pets from extreme cold and steamy hot weather. Our staff members monitor temperatures on a constant basis and will adjust them if necessary to keep your pet comfortable while boarding.

Additionally, our kennels are indoor to shield pets from rain/snow/extreme winds/lightning and thunder.